Protech All-Star – Justin Rossello

Posted by Protech Team

Fri, Jan 6, 2017

For more than 30 years, Protech has strived to provide the software and professional expertise needed to help our clients deliver first-class member experiences. This mission would not be possible without our team of highly skilled individuals who are deeply passionate about helping our clients succeed.

Each year at our Protech Fusion Customer Conference, we present the All-Star award to one team member who consistently sets a standard of excellence with their leadership, “can-do” attitude and dedication to creating WOW!-inspiring customer service. In 2016, we bestowed this honor upon Senior Sales Engineer Justin Rossello.

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Topics: WOW! Award Winners

WOW! Award Winner: 25-Year Customer – Connecticut Business & Industry Association (CBIA)

Posted by Protech Team

Tue, Dec 27, 2016

This year marked a special anniversary for Protech as we celebrated 25 years of partnership with the Connecticut Business & Industry Association (CBIA). For more than a quarter of a century, CBIA has trusted Protech’s association management software (AMS) to keep things running smoothly. As a small token of our appreciation, we presented CBIA with a special WOW! Award at this year’s Protech Fusion Customer Conference.

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Topics: WOW! Award Winners

Employee Spotlight – Jessy Schroeder

Posted by Protech Team

Wed, Dec 14, 2016

Protech takes great pride in its familial work culture, which includes extended family members and long-time friends. So, it comes as no surprise that Jessy Schroeder, one of the newest members of the Protech team and the star of this Employee Spotlight, is also the daughter of data conversion specialist and Protech’s fifth employee of all time, Karin McGaw.

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Topics: Employee Spotlight

How Do You Ensure Financial Data Integrity for Your Association?

Posted by Ann Eichel

Fri, Dec 2, 2016

Sometimes two things come together to form an exceptional combination. In food, there is wine and cheese. In music, we have the songwriting duo of Paul McCartney and John Lennon. In association financial management, it’s the integration of an organization’s association management software (AMS) and its accounting system — but only when done right.

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Topics: data management, accounting, data migration

3 Tips to Keep Membership and Subscription Revenue On Track

Posted by Ann Eichel

Tue, Nov 22, 2016

Association accounting departments have to manage many revenue streams, from memberships and event registrations to product sales and subscriptions. With different departments handling different revenue generating activities, it is important to develop solid business processes that will keep each revenue stream’s reconciliation procedure on track and organized.

Membership and subscription revenue streams are typically set up on a cash basis where revenue is not recognized until the dues are fully paid. Therefore, associations need to keep track of membership expiration dates, invoicing cycles and revenue recognition so the accounting department can close each month smoothly. Monitoring unpaid invoices also promotes a stable membership retention rate.
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Topics: accounting

A Healthy AMS for a Growing Association

Posted by Protech Team

Fri, Nov 11, 2016

Like any successful organization, associations want to grow, retain members and add new ones. However, without the right association management software (AMS), associations can experience significant growing pains.

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Topics: association management software, Microsoft Dynamics CRM

WOW! Award Winner: Overall Excellence – American Association of Nurse Assessment Coordination (AANAC)

Posted by Protech Team

Thu, Oct 27, 2016

From exceptional individuals who are leaders in their associations and teams that work together to expand their technological capabilities to advances in member services and projects that were on the fast track to success, this year’s WOW! Award winners have accomplished amazing things.

At the end of the day, it’s the people and the relationships that make the technology, systems and processes effectively work for an organization. Protech has been incredibly fortunate to work with high-caliber, seasoned association professionals who come to the table to objectively manage challenges and assist in proposing solutions. The staff of the American Association of Nurse Assessment Coordination (AANAC) exemplify all these qualities and more. This is why we believe that AANAC was the clear choice to receive the Overall Excellence WOW! Award at this year’s Protech Fusion Customer Conference.

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Topics: WOW! Award Winners

WOW! Award Winner: Fast Track Excellence – USA Rice

Posted by Protech Team

Fri, Oct 21, 2016

Maximizing results to achieve a greater return on investment is a primary goal for any new software implementation. The Fast Track Excellence WOW! Award recognizes Protech customers that have achieved significant results in a notably short period of time. This year’s Fast Track Excellence WOW! Award winner, USA Rice, did just this. The team set an aggressive go-live date for the implementation of their new online member portal powered by Protech’s MX Online eCommerce solution and amazingly met the difficult deadline.
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Topics: WOW! Award Winners

Association Management Systems – What You Need to Know from the Vendors

Posted by Protech Team

Wed, Oct 5, 2016

Technology advances quickly and trends can change overnight, which is why the Protech team continually researches new ideas and trends. We want to make sure our customers get all the benefits of innovation in their association management systems (AMS). Recently, we attended AMS Fest in Washington, D.C.—an annual event that has become the place for the AMS community to come together to discuss best practices, trends and the future of the AMS. Here are some interesting trends that were highlighted during the event. 

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Topics: innovation, associaiton management system

WOW! Award Winner: Excellence in Member Service – Healthcare Businesswomen’s Association

Posted by Protech Team

Fri, Sep 23, 2016

“It’s all about your members.” This statement guides many of Protech’s business and product decisions. It is also the driving force behind Protech’s Excellence in Member Service WOW! Award. This award honors customers who use Protech Cloud Business Solutions to measurably improve the value and level of services delivered to their members. These qualities are abundant within the Healthcare Businesswomen’s Association (HBA). We were proud to present HBA with the Excellence in Member Service WOW! Award at this year’s Protech Fusion Customer Conference.

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Topics: WOW! Award Winners

RFP Checklist: 6 Things You Must Include in Your Next Association Management Software