WOW! Award Winner: Excellence in Member Service – Healthcare Businesswomen’s Association

Posted by Protech Team

Fri, Sep 23, 2016

“It’s all about your members.” This statement guides many of Protech’s business and product decisions. It is also the driving force behind Protech’s Excellence in Member Service WOW! Award. This award honors customers who use Protech Cloud Business Solutions to measurably improve the value and level of services delivered to their members. These qualities are abundant within the Healthcare Businesswomen’s Association (HBA). We were proud to present HBA with the Excellence in Member Service WOW! Award at this year’s Protech Fusion Customer Conference.

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Topics: WOW! Award Winners

WOW! Award Winner: Excellence in Innovation – American Financial Services Association

Posted by Protech Team

Tue, Sep 13, 2016

Amazon turned e-commerce into an all-inclusive shopping experience. Twitter normalized the real-time dissemination of information and breaking news. Uber reimagined public transportation on a smartphone. These visionary companies looked at how the world operates and pictured a better way to do things. Associations need the same pioneering spirit to thrive in today’s economy. They cannot rely on what worked yesterday. Organizations must continue to lead and innovate to deliver greater services for their members. This award recognizes one association that is truly innovative.

The American Financial Services Association (AFSA) demonstrated an eye for innovation when it asked Protech to develop an online buyer’s guide for its new website as part of its association management software (AMS) implementation. The buyer’s guide helps direct businesses to AFSA’s membership base of consumer credit companies. Protech and AFSA worked together to configure the online buyer’s guide using MX Online and custom templates that pull and mesh member data. This allows the general public to search AFSA’s membership base for services. In recognition of the way AFSA is working with member data, Protech presented AFSA with a WOW! Award for Excellence in Innovation at the Protech Fusion 2016 Customer Conference.

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Topics: WOW! Award Winners

What Can You Learn from Netflix About Member Analytics?

Posted by Audrey Smilgys

Tue, Sep 6, 2016

Netflix faces huge competition from other programming providers like DirecTV, local cable companies, Hulu and others. Similarly, associations today face stiff competition from for-profit organizations that offer similar services at lower prices. Even YouTube, which provides channels of free information, is becoming a threat to associations. To rise above the competition, associations need to think like Netflix to determine what members want from their organization and deliver on it. How? By using member analytics.
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Topics: member engagement, member retention, analytics

WOW! Award Excellence in Teamwork – American Board of Foot and Ankle Surgery

Posted by Protech Team

Thu, Aug 25, 2016

“Talent wins games, but teamwork and intelligence wins championships.”
- Michael Jordan

Protech understands the importance of developing and maintaining the partnership and cooperation with our customers before, during and after an association management software (AMS) implementation. So, imagine an association with personnel changes right after its new AMS went live. While this is not a unique situation, imagine changing the executive director, deputy director, database manager and IT director all within a few months. With these major player changes, it is not hard to imagine challenges associated with new user adoption.

Luckily, when this happened at the American Board of Foot and Ankle Surgery® (ABFAS), the new leadership team and staff members were dedicated to working with Protech to make sure the project was a success. This is why we were excited to present them with the WOW! Award for Excellence in Teamwork at this year’s Protech Fusion Customer Conference.

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Topics: WOW! Award Winners

Everybody Talks at the ASAE 2016 Annual Meeting in Salt Lake City

Posted by Protech Team

Wed, Aug 24, 2016

On Sunday night, the world bid “adeus” to the Rio 2016 Summer Olympics. In the same week, the association world closed out the ASAE 2016 Annual Meeting & Exposition. Just as international athletes across a myriad of sports anticipate the Olympic Games’ quadrennial demonstration of athleticism and sportsmanship, association professionals and industry partners look forward to the ASAE Annual Meeting’s exchange of effective resources, strategies and solutions. This year’s conference, held Aug. 13-16 at the Salt Palace Convention Center in Salt Lake City, drew around 5,000 attendees and over 400 exhibitors.

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Topics: ASAE Annual Meeting

Employee Spotlight – Brian Nicholson

Posted by Protech Team

Wed, Aug 17, 2016

Some people naturally gravitate towards a professional field. For Brian Nicholson, senior systems engineer at Protech, that field is IT. Brian credits this to a lifelong interest in tinkering with things and problem solving. Growing up in Westminster, Maryland, Brian was constantly around computers, as his grandfather owned many early generation models. Oftentimes, Brian would watch his grandfather program games for him and his brother to play. It wasn’t long before he began taking computers apart and putting them back together for fun.

Naturally, when it came time to find a job, Brian looked towards computers – something he knows and enjoys. Following a few small IT jobs, Brian found his way to Protech where he set his career path. Throughout the past nine years with the company, Brian has applied his talent for technology and grown professionally, developing and honing his IT skills. March 2017 will mark his 10-year anniversary with Protech.

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Topics: Employee Spotlight

3 Techniques to Help Embrace Change with New AMS Software

Posted by Teena Whittenhall

Mon, Aug 15, 2016

Deploying a new association management solution (AMS) is a major change initiative for an association. Not only must staff learn the features and functions of the new system, but they will likely also have to learn new organizational processes that were developed as part of the implementation. Unfortunately, 70% of change initiatives fail because of resistance or lack of buy-in from staff and/or leadership. Implementation champions must address the culture of the organization before embarking on the new initiative to ensure success.

There are four major obstacles that could lead to failure which organizations can directly impact—complacency, fear, lack of skill and a rigid organizational culture. When an organization establishes a culture that embraces change, it not only turns resistance into acceptance, but also promotes advocacy among staff members. There are three techniques that help create this communal mentality and ensure organization-wide acceptance of new initiatives—sponsorship, communication and training.

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Topics: Software Implementation, AMS Software

The Member Relationship: What Members Need Most From Your Association

Posted by JC Quintana

Wed, Aug 10, 2016

It was late in the day Friday, just as I started wrapping things up for the weekend, that the emails started to hit my inbox from fellow association members. The first one had an enigmatic enough subject line, “Need to ask you about something.” The next six emails were not as mysterious: “Hey, I am cancelling my membership,” and “What am I paying for exactly?… I am not renewing.” The correspondence was the result of an announcement from the professional association to which we all belonged. It said that a number of people had been selected to the association’s exclusive expert panel. Of the eighteen people selected to the panel, only five were practitioners—professionals working in our field. The rest (all thirteen of them) were either private consultants or technology companies that sold services to members. Could that really be? I thought our association’s goal was to share knowledge and best practices from practitioners! Of course, we get great value from the insight of consultants and vendors whose partnership represented the community of people within our field. Nothing wrong with that!

However, the emails from my colleagues weren’t just about the imbalance in representation, or the fact that the association was endorsing some companies and not others (who were also members). Rather, it was a sign that the scale had tipped as a result of members abandoning ship. Sure, part of the problem was that (in order to stay solvent) the association stopped regulating the number of sponsorships they accepted. But the real problem stemmed from a combination of expectations the association failed to meet for members. Perhaps even a failure to adequately manage the temperament of the member base and the member experience.

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Topics: member engagement, customer relationship management

4 Reasons AMS Software Implementations Fail

Posted by Teena Whittenhall

Tue, Jul 26, 2016

We know that the best laid plans can go awry. In associations, this is most damaging when it proves true during a big, new software implementation, like association management software (AMS). An undertaking of this magnitude requires staff at all levels of an organization to be on the same page to be successful. When there is an internal disconnect in the midst of a change initiative, associations encounter obstacles that derail implementations. In the first installment of our two-part series on culture change, we will discuss four of those obstacles: complacency, fear, lack of skill and a rigid organizational culture.
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Topics: Organizational Change Management, Software Implementation, AMS Software

Maximize Growth by Aligning AMS Software with Your Member Strategy

Posted by Brian Bruffey

Wed, Jul 13, 2016

When associations implement new association management software (AMS), many believe that going live with the system is the ultimate success story. It’s a huge win and requires strong teamwork from everyone within the organization, but, the real success begins after go live – improving the member experience.

The member experience encompasses the sum-totality of how members engage with an association across various touchpoints, including phone, website, newsletters and face-to-face events. At each touchpoint, members look for value from the association – the right content, networking opportunities, education, advocacy and professional certifications. Associations need to take a strategic approach to creating this experience to develop relationships with and show value to their members.
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Topics: association management software, strategy, member experience, AMS Software

Tip Sheet: Accounting Tips to Keep Association Revenue Flowing