“Talent wins games, but teamwork and intelligence wins championships.”
- Michael Jordan
Protech understands the importance of developing and maintaining the partnership and cooperation with our customers before, during and after an association management software (AMS) implementation. So, imagine an association with personnel changes right after its new AMS went live. While this is not a unique situation, imagine changing the executive director, deputy director, database manager and IT director all within a few months. With these major player changes, it is not hard to imagine challenges associated with new user adoption.
Luckily, when this happened at the American Board of Foot and Ankle Surgery® (ABFAS), the new leadership team and staff members were dedicated to working with Protech to make sure the project was a success. This is why we were excited to present them with the WOW! Award for Excellence in Teamwork at this year’s Protech Fusion Customer Conference.