Protech All-Star – Justin Rossello

Posted by Protech Team

Fri, Jan 6, 2017

For more than 30 years, Protech has strived to provide the software and professional expertise needed to help our clients deliver first-class member experiences. This mission would not be possible without our team of highly skilled individuals who are deeply passionate about helping our clients succeed.

Each year at our Protech Fusion Customer Conference, we present the All-Star award to one team member who consistently sets a standard of excellence with their leadership, “can-do” attitude and dedication to creating WOW!-inspiring customer service. In 2016, we bestowed this honor upon Senior Sales Engineer Justin Rossello.

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Topics: WOW! Award Winners

WOW! Award Winner: 25-Year Customer – Connecticut Business & Industry Association (CBIA)

Posted by Protech Team

Tue, Dec 27, 2016

This year marked a special anniversary for Protech as we celebrated 25 years of partnership with the Connecticut Business & Industry Association (CBIA). For more than a quarter of a century, CBIA has trusted Protech’s association management software (AMS) to keep things running smoothly. As a small token of our appreciation, we presented CBIA with a special WOW! Award at this year’s Protech Fusion Customer Conference.

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Topics: WOW! Award Winners

WOW! Award Winner: Overall Excellence – American Association of Nurse Assessment Coordination (AANAC)

Posted by Protech Team

Thu, Oct 27, 2016

From exceptional individuals who are leaders in their associations and teams that work together to expand their technological capabilities to advances in member services and projects that were on the fast track to success, this year’s WOW! Award winners have accomplished amazing things.

At the end of the day, it’s the people and the relationships that make the technology, systems and processes effectively work for an organization. Protech has been incredibly fortunate to work with high-caliber, seasoned association professionals who come to the table to objectively manage challenges and assist in proposing solutions. The staff of the American Association of Nurse Assessment Coordination (AANAC) exemplify all these qualities and more. This is why we believe that AANAC was the clear choice to receive the Overall Excellence WOW! Award at this year’s Protech Fusion Customer Conference.

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Topics: WOW! Award Winners

WOW! Award Winner: Fast Track Excellence – USA Rice

Posted by Protech Team

Fri, Oct 21, 2016

Maximizing results to achieve a greater return on investment is a primary goal for any new software implementation. The Fast Track Excellence WOW! Award recognizes Protech customers that have achieved significant results in a notably short period of time. This year’s Fast Track Excellence WOW! Award winner, USA Rice, did just this. The team set an aggressive go-live date for the implementation of their new online member portal powered by Protech’s MX Online eCommerce solution and amazingly met the difficult deadline.
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Topics: WOW! Award Winners

WOW! Award Winner: Excellence in Member Service – Healthcare Businesswomen’s Association

Posted by Protech Team

Fri, Sep 23, 2016

“It’s all about your members.” This statement guides many of Protech’s business and product decisions. It is also the driving force behind Protech’s Excellence in Member Service WOW! Award. This award honors customers who use Protech Cloud Business Solutions to measurably improve the value and level of services delivered to their members. These qualities are abundant within the Healthcare Businesswomen’s Association (HBA). We were proud to present HBA with the Excellence in Member Service WOW! Award at this year’s Protech Fusion Customer Conference.

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Topics: WOW! Award Winners

WOW! Award Winner: Excellence in Innovation – American Financial Services Association

Posted by Protech Team

Tue, Sep 13, 2016

Amazon turned e-commerce into an all-inclusive shopping experience. Twitter normalized the real-time dissemination of information and breaking news. Uber reimagined public transportation on a smartphone. These visionary companies looked at how the world operates and pictured a better way to do things. Associations need the same pioneering spirit to thrive in today’s economy. They cannot rely on what worked yesterday. Organizations must continue to lead and innovate to deliver greater services for their members. This award recognizes one association that is truly innovative.

The American Financial Services Association (AFSA) demonstrated an eye for innovation when it asked Protech to develop an online buyer’s guide for its new website as part of its association management software (AMS) implementation. The buyer’s guide helps direct businesses to AFSA’s membership base of consumer credit companies. Protech and AFSA worked together to configure the online buyer’s guide using MX Online and custom templates that pull and mesh member data. This allows the general public to search AFSA’s membership base for services. In recognition of the way AFSA is working with member data, Protech presented AFSA with a WOW! Award for Excellence in Innovation at the Protech Fusion 2016 Customer Conference.

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Topics: WOW! Award Winners

WOW! Award Excellence in Teamwork – American Board of Foot and Ankle Surgery

Posted by Protech Team

Thu, Aug 25, 2016

“Talent wins games, but teamwork and intelligence wins championships.”
- Michael Jordan

Protech understands the importance of developing and maintaining the partnership and cooperation with our customers before, during and after an association management software (AMS) implementation. So, imagine an association with personnel changes right after its new AMS went live. While this is not a unique situation, imagine changing the executive director, deputy director, database manager and IT director all within a few months. With these major player changes, it is not hard to imagine challenges associated with new user adoption.

Luckily, when this happened at the American Board of Foot and Ankle Surgery® (ABFAS), the new leadership team and staff members were dedicated to working with Protech to make sure the project was a success. This is why we were excited to present them with the WOW! Award for Excellence in Teamwork at this year’s Protech Fusion Customer Conference.

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Topics: WOW! Award Winners

WOW! Award Winner: Leadership Excellence – David Knoch (SOCMA)

Posted by Protech Team

Thu, Jul 7, 2016

When asked to define an effective business leader, many would list qualities such as an eye for innovation, laser-sharp focus on the end goals, and the ability to meet those goals on time and on budget. At Protech, we recognize that a common thread amongst our customers is the outstanding project leads who display these traits when managing their organizations’ implementations and use of Protech Cloud Business Solutions. Their work within their associations, and while partnering with Protech, inspired us to present not one, but two, Leadership Excellence WOW! Awards at this year’s Protech Fusion Customer Conference.

Previously, we shared the achievements of Leadership Excellence award winner Crystal Newton of the Arkansas Bar Association (ArkBar). In this blog, we celebrate fellow honoree, David Knoch, director of information technology at the Society of Chemical Manufacturers and Affiliates (SOCMA), and his exceptional job leading their association management software implementation.

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Topics: WOW! Award Winners

WOW! Award Winner: Leadership Excellence – Crystal Newton (ArkBar)

Posted by Protech Team

Thu, Jun 23, 2016

“Leadership is the capacity to translate vision into reality” – said Warren Bennis, the renowned scholar in leadership studies who conferred advice to Presidents John F. Kennedy and Ronald Reagan. At Protech, we certainly agree with the sentiment, especially as it pertains to our customers. Our customers’ project leads take the helm to steer their organizations from planning and implementing Protech’s association management software (AMS), to using it to deliver amazing member experiences.

In the spirit of leadership, we created a new WOW! Award for Leadership Excellence. This award celebrates those who have been true leaders within their associations and while partnering with Protech. At this year’s Protech Fusion Customer Conference, we were excited to present the first-ever Leadership Excellence Award to Crystal Newton, marketing and information specialist, at the Arkansas Bar Association (ArkBar). Crystal served as the project lead for ArkBar’s AMS implementation.
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Topics: WOW! Award Winners

WOW! Award Winner: PUG Community Excellence - Mike Ryba (NASS)

Posted by Protech Team

Thu, Jun 16, 2016

Associations thrive when they have resources in place to help their staff achieve remarkable user experiences. Since the launch of the Protech User Group (PUG) online community, Mike Ryba, the network administrator for the North American Spine Society (NASS), has proved to be an invaluable resource for Protech customers. He has gone above and beyond in helping build a collaborative environment where PUG members feel comfortable discussing best practices and strategies regarding Protech’s association management software (AMS). For this, we were pleased to present Mike with the inaugural PUG Community Excellence WOW! Award at this year’s Protech Fusion Customer Conference

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Topics: PUG, WOW! Award Winners

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