This year marked a special anniversary for Protech as we celebrated 25 years of partnership with the Connecticut Business & Industry Association (CBIA). For more than a quarter of a century, CBIA has trusted Protech’s association management software (AMS) to keep things running smoothly. As a small token of our appreciation, we presented CBIA with a special WOW! Award at this year’s Protech Fusion Customer Conference.
With thousands of member businesses of all sizes across nearly all industries, CBIA is Connecticut’s largest business organization. CBIA advocates for members at the State Capitol, driving policies that promote economic growth, a fiscally responsible state government and a dynamic business climate.
When CBIA originally came to Protech, the organization needed a way to keep track of its members’ information, as well as invoice them for their memberships. Protech’s AMS provided the perfect solution to meet these needs. Now, CBIA is able to keep track of the activities and the interactions it has with individual members and contacts within its various member companies. This has helped CBIA increase member retention since they now have a 360-degree view into all the value they provide members, such as events attended, communications and meetings with State Representatives. With this insight, CBIA is now able to tell members at a glance how they have benefited over the course of their membership.
Over the past 25 years, CBIA has evolved with Protech’s technology. Starting on Protech’s proprietary MS-DOS association management software, CBIA later embraced Protech’s strategic movement to a Microsoft platform and now uses Protech Business Solutions. Throughout each migration, the Protech team has been there to make sure the transition was smooth. In addition, since CBIA has a small on-staff IT team, the technical support that Protech provides is invaluable.
“The Protech Team has always worked with us to make sure our AMS is up to date and meets our business needs. Plus, they are a great group of people. I know I can approach them with any questions or concerns and they are glad to provide the guidance or assistance I need.”
– Martha Noe, senior system analyst, Connecticut Business & Industry Association (CBIA)
The Protech team thanks CBIA for being a loyal client all these years – here’s to another 25!
About Protech Team
Protech Associates, Inc. is the world’s first and leading provider of cloud association management software (AMS) powered by Microsoft Dynamics® CRM.